MY Consultants
Dealing with Difficult People
Throughout everyone's working life they will come across other individuals who they find it more difficult to interact with. These individuals may be clients, suppliers or colleagues and the ability to work productively can make a significant impact both to individuals and the organisations performance. A typical course would include the following topics:
- Identifying different types of difficult people
- Recognising and valuing differences
- Developing rapport and communication skills for dealing with difficult people
- Analysing difficult situations
- Giving useful feedback to enhance the working relationship
- Developing strategies for dealing with difficult people
- Taking a problem-solving approach
- Assertiveness